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System Requirements

WinTen2+ requires networks, network servers, and computer workstations with the following minimum features.

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Due to Microsoft dropping support for Windows XP and Windows Server 2003; we no longer recommend them for new purchases but will continue to support our legacy software on these Operating Systems for existing clients.

Server Requirements

2-50 users:

  • Intel Xeon 2.0ghz or faster Dual Core
  • 8gb of ram
  • 250gb of hard drive space in fault tolerant configuration (ex: Raid5)
  • 1Gbps network card
  • Windows Server 2008R2, [64 bit 2012 and 2012R2 are supported with Sybase 16 upgrade]
50-200 users:
  • Intel Xeon 2.0ghz or faster Quad Core
  • 16gb of ram
  • 500gb of hard drive space in fault tolerant configuration (ex: Raid5)
  • 1000mbps network card
  • 1 Gbps network card
  • Windows Server 2008R2, [64bit 2012 and 2012R2 are supported with Sybase 16 upgrade]
Over 200 users? Please contact us by dialing and 877-359-5492 and asking for the IT Team.

Workstation Requirements – Applies to Hosted and Non-Hosted Clients

  • Pentium Dual core 2.0 or greater
  • 3GB of ram minimum
  • 80GB hard drive space
  • 100mbps minimum network card
  • Windows 7 Professional (64bit), Windows 8 Pro (64bit), Windows 10 Pro (64bit)

TenDocs Requirements

  • Intel Xeon 2.4ghz or faster Dual core
  • 8gb of ram
  • At least 1TB of hard drive space in fault tolerant configuration (ex. Raid5)
      • Note that this system requires a separate partition from the Operating System
      • This partition should be labeled D:
  • 100mbps or faster network card
  • Windows Server 2008 (64bit), Windows Server 2008R2
  • It is recommended that Tendocs have its own server

Mobile Application Requirements

  • Android OS
  • 7” tablet
  • Applications will work on 10” models as well as Android phones
  • Onboard rear-facing camera for inspections (if pictures will be taken)
  • Wi-fi accessibility (3g/4g/LTE is an acceptable add-on)
  • 16GB or higher recommended capacity
  • Bluetooth features are required
  • Cases, covers, or protective accessories are recommended, but not required

Other Requirements

Printers

There are two types of printers you can use with Tenmast programs, laser and dot matrix. Almost any printer should work, but there are a few brands we recommend based on experience and their reliability.

Printers must not be “Host Based.” A host based printer is defined as a printer that relies on the computer’s processor to generate printable pages. Printers that have a PCL driver are not host based.

Scanners

Scanners must have a TWAIN driver. Scanners that use a TWAIN driver are compatible with Tenmast Software.

Internet Access

In order to best utilize the Tenmast system as well as comply with the requirements of HUD, your agency must have access to the Internet. Installation of a firewall appliance is mandatory for protection of your network. Check with your Internet Service Provider to determine if they are providing the best firewall protection!

Anti-Virus

We recommend you have a server based corporate anti-virus solution that has agents on each workstation. If you need a recommendation on a solution, our IT team will review your system during the discovery phase of your implementation.

Network Cabling

We recommend standard LAN configurations using CAT5e or CAT6 cabling. Gigabit networks are recommended, but 10/100 networks will meet minimum specifications.

Remote Backup System

Tenmast requires that all clients have an automatic data backup system in place. Data changes to the Tenmast system should be backed up daily and a full network backup is recommended each week. We recommend our own remote data backup system. For more information on Remote Data Backup facilitated by Tenmast contact jhughes@tenmast.com

Are There Items You Need to Order?

The IT Department is available any time Monday-Friday 8:00 am -5:00 pm EST by dialing 877-359-5492 and asking for the IT Team.



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