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Client Trainings

Tenmast Web trainings provide instructions to our clients while eliminating the high cost of travel by using Web conferencing technology, we can display programs on your computers and visually train users via an Internet connection and telephone.

Web trainings allows us to schedule several hours of training at your employees’ convenience. It is best used for a single student or a small group as a refresher course on a new program or program feature.

The follow is a listing of Web trainings designed for our clients. If you would like to request a training topic below or would like a different topic, please click here to make your request. We will be happy to tailor any training to your exact needs.

PIC Trainings

WinTen Trainings

WinTen² Trainings

Partner Access Trainings

PIC Trainings

Critical PIC Reports This webinar will identify PIC reports that are essential to maintaining a 95% submission rate and other PIC compliance issues. We will show where the reports are located and how to use them in the daily 50058 management task. (ADHOC reports are covered in a different session.) This is an intermediate training.
‘Custom Reports’ in PIC – Using the ADHOC Report This training shows you how to use the PIC ADHOC Report to create custom reports. The training will demonstrate the flexibility and advantages (as well as limitations) of the ADHOC Report and show you how to create reports that you would like to have in PIC, but can’t get otherwise. This is an advanced training.
Navigating PIC This training will demonstrate how to access and use the sub-modules in PIC that are essential to successful record submissions and correcting errors. This is a beginner to intermediate training.
PIC Error Correction –
Correcting ‘Record Match’ Errors for Housing Choice Voucher
‘Record match’ errors occur when the information in your 50058 record does not match information that is already in PIC. This training shows you how to recognize and correct ‘record match’ errors you experience in your Housing Choice Voucher program, using techniques developed by Tenmast to reduce the amount of time you spend on PIC error correction. This training will also include an “open forum” in which participants can submit error problems, and we will solve them for the benefit of all participants. This is an intermediate to advanced training.
PIC Error Correction –
Correcting ‘Record Match’ Errors for Public Housing

‘Record match’ errors occur when the information in your 50058 record does not match information that is already in PIC. This training shows you how to recognize and correct ‘record match’ errors you experience in your Public Housing program, using techniques developed by Tenmast to reduce the amount of time you spend on PIC error correction. This training will also include an “open forum” in which participants can submit error problems, and we will solve them for the benefit of all participants. This is an intermediate to advanced training.
PIC Error Correction –
Correcting SSN Errors

Tenant ID errors are one type of error you must overcome to successfully submit 50058 records to PIC. This training explains in detail the PIC requirements for valid tenant identification and how to use the Tenant ID Management system to correct tenant ID errors, including SSN errors. This is an intermediate to advanced training.
PIC Monthly Practices
This webinar will outline a set of recommended monthly PIC practices that are designed to maintain a 95% submission rate in PIC. This is an intermediate training.


WinTen Product Trainings

*These trainings are for Tenmast’s WinTen clients and are available by special request only. If you see a topic in which you are interested and would like to sign up, or to request more information about this webinar, click here to send us an e-mail.*

Available Webinars:

AMP – Leasing/ Applicant Intake/ Housing (WinTen)Web-Based
This Asset Management (AMP) training will focus on how the PM (Project Manager) can maximize their leasing capability. We will discuss the importance of the PM knowing the status of their waiting list and knowing what applicants are in what phases of their intake/housing function. In order to house applicants, we will also discuss the importance of the PM knowing the statuses of the units in the AMP and how the PM can monitor the unit status. This training is intended for intermediate “key users”/Project Managers.
AMP – Maintenance: Monitoring WOs/Annual Inspection Tracking (WinTen)Web-Based
This Asset Management (AMP) training will focus on how the PM (Project Manager) should monitor their work orders and inspections. We will discuss the importance of communicating with the Maintenance department to know which units are available to be housed. This training is intended for intermediate “key users”/Project Managers.
AMP – Rent Collections/ Monitoring Rent Collections (WinTen)Web-Based
This Asset Management (AMP) training will focus on how the PM (Project Manager) should monitor their rent collections. We will discuss the importance of the PM knowing the process of rent collection, how to best monitor your project’s accounts receivable, how to monitor delinquent accounts, and how to track lease violations. This training is intended for intermediate “key users”/Project Managers.
Accounts Payable – Accruals (WinTen)Web-Based
This webinar helps you find invoice details after an invoice has been accrued, or a check has been printed, by teaching you how to research vendor check history, payables reports, and general ledger integration. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
Accounts Payable/Payroll – Formatting Checks (WinTen)Web-Based
In this webinar, you will learn how to work with check set up functions, how to make adjustments to current check formats, as well as creating a completely new format. Also included is a demonstration on how to incorporate check signers, use blank check stock, and add signature lines. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
Accounts Payable – Invoice Creation (WinTen)Web-Based
This beginner-level webinar shows you how to create a new invoice, a recurring invoice, or import an invoice from a purchase order. Recurring Invoices: If you have invoices that you pay on a regular basis, you can enter them once and save yourself valuable time by creating recurring invoice templates that can be saved, stored and reused anytime you wish. Importing Invoices: To prevent you from re-entering information to pay your vendors, you can import a received purchase order from the Purchase Orders program into the Accounts Payable program.
Check Reconciliation – Check Reconciliation Overview (WinTen)Web-Based
This webinar provides an overview of the Check Reconciliation program. During this training, you will learn how to balance your bank statement, how to add other transactions and adjustments, and how your bank accounts data posts to General Ledger. This webinar is a beginner level training geared towards new users.
Fixed Assets – Managing and Posting Depreciation Including GL Integration (WinTen)Web-Based
The WinTen Fixed Asset program is completely integrated with the General Ledger program and this webinar explains how these programs can be used to better manage your fixed assets, how to post the depreciation of those assets, and how to run reports to track your fixed asset items. This webinar is a beginner to intermediate level training.
General Ledger – Updating FDS Account Codes and Creating FDS Reports (WinTen)Web-Based In this webinar, you will learn all the necessary steps to easily input FDS reports into HUD’s online system. Specifically, how to automatically update your FDS account numbers with the appropriate FDS special codes, and how to set up and create FDS reports with the updated information.
General Ledger – Special Code Report Setup (WinTen)Web-Based
In this webinar, learn how to set up special code values and create your own financial reports with pre-designed column formats. This is an intermediate level webinar geared towards more advanced, “key users,” in your agency.
General Ledger – Fiscal Year End Processing (WinTen)Web-Based
This webinar provides an overview of the complete fiscal year end close process. Covered topics include: what needs to be accomplished before you start this process, a walk-through of the FYE Close Wizard, adjusting entries into period 13, and running year end reports. This webinar is a beginner to intermediate level training.
IRS 1099 – Processing 1099s (WinTen)Web-Based Our 1099 processing webinar covers all the steps necessary to setup and print your 1099’s correctly. Topics include: Reviewing setup, adding manual 1099’s, combining/gathering S8 and Payable 1099’s, edit and validate records after combining/gathering, print and reconcile Pre 1099 Report, print 1099 forms, generate the submission file, and submit to the IRS FIRE system.

Payroll – Processing W2s (WinTen)Web-Based
Our W2 processing webinar covers all the steps necessary to process your W2’s correctly. Topics include: Print Payroll Register for all employees, print Income Tax Withheld and Accrued Report, initialize the employee database and leave database, edit and validate records after combining/gathering, process W2 forms, and review reports.


Payroll – Adding New Deductions/Calculation Expressions (WinTen)Web-Based
This webinar shows you how to add a new deduction in the Payroll program for deducting monies from an employee paycheck for pre-tax, or after tax, deductions. It also demonstrates how to create a “calculation expression” for more complicated deduction items. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
Payroll – Setup and Management of ACH (WinTen)Web-Based
This webinar teaches you how to set up employees for direct deposit of their payroll checks, as well as how to create and manage the ACH files needed to send the direct deposit to your bank. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.

WinTen² Product Trainings

*These trainings are for Tenmast’s WinTen² clients and are available by special request only. If you see a topic in which you are interested and would like to sign up, or to request more information about this webinar, click here to send us an e-mail.*

Available Webinars:

Accounts Payable – Accruals (WinTen²)Web-Based
This webinar helps you find invoice details after an invoice has been accrued, or a check has been printed, by teaching you how to research vendor check history, payables reports, and general ledger integration. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
Accounts Payable/Payroll – Formatting Checks (WinTen²)Web-Based
In this webinar, you will learn how to work with check set up functions, how to make adjustments to current check formats, as well as creating a completely new format. Also included is a demonstration on how to incorporate check signers, use blank check stock, and add signature lines. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
Accounts Payable – Invoice Creation (WinTen²)Web-Based
This beginner-level webinar shows you how to create a new invoice, a recurring invoice, or import an invoice from a purchase order. Recurring Invoices: If you have invoices that you pay on a regular basis, you can enter them once and save yourself valuable time by creating recurring invoice templates that can be saved, stored and reused anytime you wish. Importing Invoices: To prevent you from re-entering information to pay your vendors, you can import a received purchase order from the Purchase Orders program into the Accounts Payable program.
Applicant List – Adding/ Housing a PH Applicant (WinTen²)Web-Based
This training will provide an overview on the process of adding a Public Housing applicant to housing that applicant. Specifically, the following steps will be covered: adding the applicant to the applicant list, applying the applicant to a specific waiting list, making and accepting a unit offer, and then housing the applicant in Public Housing.
Check Reconciliation – Check Reconciliation Overview (WinTen²)Web-Based
This webinar provides an overview of the Check Reconciliation program. During this training, you will learn how to balance your bank statement, how to add other transactions and adjustments, and how your bank accounts data posts to General Ledger. This webinar is a beginner level training geared towards new users.
Consumable Inventory – Performing a Physical Inventory (WinTen²)Web-Based
This webinar reviews the complete process of performing a physical inventory–from creating a list of items to count, entering those items into the Consumable Inventory program, running reports to verify the information, and then making automatic adjustments. Also reviewed is how to locate reports from previous inventories.
Custom Report Writer (WinTen²)Web-Based
This beginner level webinar demonstrates how to create a basic report in the custom report writer program and will address common questions such as: How do I add a filter? How do I select a field to place in the report? Once the report is created, how do I run the report?
Fixed Assets – Managing Assets & Posting Depreciation Including GL Integration (WinTen²)Web-Based
The WinTen² Fixed Asset program is completely integrated with the General Ledger program and this webinar explains how these programs can be used to better manage your fixed assets, how to post the depreciation of those assets, and how to run reports to track your fixed asset items. This webinar is a beginner to intermediate level training.
Form Letters (WinTen²)Web-Based
In this beginner webinar you will learn how to print form letters using two different methods. The first method is printing one or several letters to an individual person. The second method is printing the same letter to many individuals at the same time. You will also learn how to print immediately, or how to print later in a batch. Lastly, you will learn how to follow up on sent letters, as well as how to display what letters have been sent. (Knowledge of how to navigate through the Winten² screens is needed.)
General Ledger – Budget Basics and General Ledger Integration (WinTen²)Web-Based
In this beginner webinar, learn how to create budgets, export budgets to Excel, and distribute budget amounts. Also discussed are budget setup, budget processing, and General Ledger budget reporting.
General Ledger – Financial Report Writer (WinTen²)Web-Based
This webinar demonstrates how to easily set up report codes, use account masks, and create your own row formats to help you customize financial reports that use pre-defined columns. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
General Ledger – Fiscal Year End Processing (WinTen²)Web-Based
This webinar provides an overview of the complete fiscal year end close process. Covered topics include: what needs to be accomplished before you start this process, a walk-through of the FYE Close Wizard, adjusting entries into period 13, and running year end reports. This webinar is a beginner to intermediate level training.
General Ledger – Project Based Budgeting (WinTen²)Web-Based
In this webinar, project-based budgets are discussed. Learn the preliminary work that needs to be done before creating a project-based budget, as well as the needed set up of project-based budgets and financials. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
Inspections – PH/S8 Inspection Tips for Inspectors (WinTen²)Web-Based
In this webinar, you will learn key hints and tips on how to complete the inspection validation process, from scheduled to completion. This webinar is geared towards the inspectors in your agency.
IRS 1099 – Processing 1099s (WinTen²)Web-Based
Our 1099 processing webinar covers all the steps necessary to setup and print your 1099s correctly. Topics include: Reviewing setup, adding manual 1099s, combining/gathering S8 and Payable 1099s, edit and validate records after combining/gathering, print and reconcile Pre 1099 Report, print 1099 forms, generate the submission file, correcting 1099s and submit to the IRS FIRE system.

Master Setup – Security: Executive Series (WinTen²)Web-Based
Will demonstrate how to access and use the Master Setup program in WinTen² to successfully add and edit the security of all users in your agency. As an example, the class will learn how to set up user security in the Purchase Orders program. This is an intermediate training classified under the Executive Series.
Meter Readings – Adding/ Editing a Schedule (WinTen²)Web-Based
This webinar is an overview of the entire meter reading and utility billing processes, including creating a schedule, making changes to a schedule, running and understanding reports, printing bills, and posting to tenant accounts.
ORC – Certifications (WinTen²)Web-Based
Included in this webinar is an overview of HUD Forms 50058/59, (What are they? What information do they report? Why are they needed?) how to use your own tracking sheet for completion of certification steps, a highlight of reports that can be used to better track the progress of annuals being completed by caseworkers, and lastly, a step by step process of how to complete an annual certification.
ORC – Move-Ins/Transfers (WinTen²)Web-Based
This webinar provides an overview on how to move your new admissions and transfer tenants from the Applicant List program to the Occupancy and Rent Calculation (ORC) program where the HUD Form 50058s will be created for submission to PIC. Included topics in this overview will be setting up/transferring security deposits, and charging any prorations that may accompany this transaction type to the Tenant Accounts Receivable (TAR) program.
Payroll – Processing W2s (WinTen²)Web-Based
Our W2 processing webinar covers all the steps necessary to process your W2’s correctly. Topics include: Print Payroll Register for all employees, print Income Tax Withheld and Accrued Report, initialize the employee database and leave database, edit and validate records after combining/gathering, process W2 forms, and review reports.

Payroll – Adding New Deductions/Calculation Expressions (WinTen²)Web-Based
This webinar shows you how to add a new deduction in the Payroll program for deducting monies from an employee paycheck for pre-tax, or after tax, deductions. It also demonstrates how to create a “calculation expression” for more complicated deduction items. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
Payroll – Setup and Management of ACH (WinTen²)Web-Based
This webinar teaches you how to set up employees for direct deposit of their payroll checks, as well as how to create and manage the ACH files needed to send the direct deposit to your bank. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
PHAS Reporting/ Tracking (WinTen²)Web-Based
This webinar explains how to calculate the yearly PHAS report by utilizing specific fields in the appropriate WinTen² programs. A brief overview of the PHAS module is included, as well as an explanation on how to correct the activity record of the unit file. This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
Purchase Order – PO Life Cycle: From Request to Received (WinTen²)Web-Based Creating a purchase order involves multiple steps where you work with two WinTen² programs: Consumable Inventory and Purchase Orders. This training will provide an overview of the purchase order life cycle, from request to received.
Section 8 – Initializing and Balancing (WinTen²)Web-Based
Section 8 operates on a monthly activity cycle. At the beginning and end of each month, you need to perform certain actions to close the books on the old month, and open them for the new month. This training will provide an overview of this process and answer questions such as: What is initialization and what is its purpose? How do I prepare for initialization? How do I correct problems that might arise? and, What reports are used during this process? This is a beginner to intermediate training.
TAR – Direct Debit: Key Users (WinTen²)Web-Based
This training will provide an overview on the process of setting up a direct debit (ACH). This is an intermediate training geared towards more advanced, “key users,” in your agency.
TAR – EPF Lock Box: Key Users (WinTen²)Web-Based
This training will provide an overview on the process of setting up an electronic payment file (Lock Box). This is an intermediate training geared towards more advanced, “key users,” in your agency.
TAR – Late Fees/ Notices (WinTen²)Web-Based
This webinar teaches you how to generate late fees along with notices, and then how to track your late fee/notice process by customizing reports to show collection percentages by development. Also covered is the ability to use the Setup area of the TAR program to pick and choose the accounts that will be subject to late fees, and how to build a policy in case there are changes in your Admissions and Continued Occupancy Policy (ACOP). This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.
TAR – Retro Rent/ Repayment Agreements (WinTen²)Web-Based
This webinar teaches you how to set up repayment agreements (for example, if a tenant owes for unreported income), and then how to capture this information in order to take payments. There are two different methods for taking repayment, depending on your housing authority’s policy, and we will address which method is right for you.
TRACS (WinTen²)Web-Based
This training will answer the questions, What is your TRACS percentage, how is it calculated, and how do you monitor it? You will also learn how to review and correct common errors from your TRACS submissions.
TransNet – MINC (WinTen²)Web-Based This training will show you how to use TransNet to submit files to MINC.
TransNet – PIC (WinTen²)Web-Based
TransNet is a program that prepares records for the submission to PIC and receives data back from the submission to be processed; it can also be your link to PIC. This beginner to intermediate training will cover the main processes that are performed in TransNet. Specifically, the “gather” process, “ticket” process, and beneficial reports will be explained step by step.
WorkOrder – Editing/ Completing a WO (WinTen²)Web-Based
Would you like to create a work order more quickly and easily? This training will provide an overview of completing a work order and also editing a completed work order.
WorkOrder – Reports (WinTen²)Web-Based
With the information in your Work Order reports, you can more effectively use the Work Order program. For example, you can figure out what your work order costs are per month, and what work order job code is used most often in your office. Join us in this webinar to find out how Work Order reports can help make your job easier.

Partner Access Product Trainings

These trainings are for Tenmast’s Partner Access clients. Partner Access programs include Landlord Access and Employee Access and can be used in conjuction with both WinTen and WinTen².

Available Webinars:

Partner Access (Landlord Access and Employee Access) – Managing Landlord and Employee Web Users (WinTen/WinTen²)Web-Based
This webinar guides you the through the complete process of managing your landlords and employees as pertaining to the Partner Access: Landlord Access and Employee Access Web service programs.Managing your Web Landlord/Employee Users involves working with multiple WinTen² programs (Master Setup, Section 8 Tenant and Landlord, and Payroll) and includes the following steps:

  1. Adding new landlords (S8 T and L) and/or adding new employees (Payroll);
  2. Navigating the Web Users area of the Master Setup program;
  3. Creating landlord and employee Web user accounts (Master Setup);
  4. Generate registration letters for new landlord and employee Web users (Master Setup);
  5. Grouping and ungrouping landlord Web users (Master Setup);
  6. Setting up the appropriate security for the HA employee(s) who will manage your landlord/employee Web user accounts.

This webinar is an intermediate training geared towards more advanced, “key users,” in your agency.



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