Possible Submission Error with TRACS Files
Thursday, December 23rd, 2010Possible Submission Error with TRACS Files
Due to a problem with the TRACS system, it’s possible that any MAT submission files you sent on Monday, December 20th and Tuesday, December 21st to IMAX, were not received by your Contract Administrator(CA) or the TRACS system.
If your CA has contacted you concerning this situation or if you have noticed that TRACS does not contain your Voucher or Tenant information, then you will need to resend these submissions again to IMAX.
To resend your tenant files:
Mark your tenant eTrans records for resubmission in ORC under the eTrans tab for each tenant.
To resend your voucher:
Locate the voucher using the VOUCHER button from the Main Menu of ORC and mark the voucher rejected so it is ready for resubmission.
Once your tenants or vouchers are marked for resubmission, open TranSend and gather the new submission files for the voucher date that you need to resend.
If you have any questions concerning this notice or how to resend these files, please contact our support team at 877.359.5492. Please read HUD’s notice below.
MISSING/NON-PROCESSED FILES:
Due to a network drive disconnect in the iMAX Server cluster occurring between Monday December 20th and Tuesday December 21st, you may experience a situation where a TIN number was assigned for an uploaded file, however the file was never received or processed by TRACS. If this occurred, please simply re-upload your file(s). Everything has now been brought back on-line, and no further issues are being reported. Please contact the Multi-Family Hotline if you experience any further issues.



